Frequently Asked Questions

What forms of payment do you accept?

We accept Visa, MasterCard and American Express credit cards.

Where do you ship to?

We ship worldwide

Where are you shipping from?

All orders ship from our warehouse which is located just outside of Cleveland, Ohio, USA.

How will you ship my order?

Your order will be shipped on a prepaid basis with the appropriate flat rate added to your order at checkout. Click here for rates. All orders ship via FedEx. You may elect for us to ship via Ground, Next Day Air, Second Day Air or Saturday Delivery for US addresses. You may ship Priority or Economy for all international addresses.

When will you ship my order?

Most orders received by noon (Eastern) ship out the same day. Often times, orders received as late as 4:00pm will also ship the same day but are not guaranteed.

Do you charge a handling fee?

No, there is no handling fee.

Is there an order minimum?

Yes, it is $15.

Do you charge sales tax?

No, we currently do not charge sales tax.

What is your return Policy?

Our return policy can be found here.

What if I have an engineering question?

We do not have an engineering team, however you might find answers to your engineering questions by utilizing this Delphi catalog.

What if I need a copy of a print/drawing?

Please email us at tcsales@terminalsandconnectors.com with the part number you are looking for. Not all parts have drawings available, but we would be happy to check for you.

Do your terminals come loose or on a reel?

Our terminals are all sold loose, cut from the reel, unless explicitly stated in the item's description, like mini reels.